FAQ

FAQ

 What type of tree will I receive?

 You’ll receive, delivered directly to your door, a stunning 6ft/7ft Balsam Fir imported from a long-established Christmas tree farmer in Canada.

 How do you keep the trees fresh on their journey?

Our supplier is highly experienced in importing freshly cut trees into the UAE, and the Firs will be travelling in refrigerated containers and stored in refrigerated trucks in the UAE - all of which prolongs the life of your tree for the duration of the festive season.

 How much is delivery?

 If you want your tree delivered in Dubai, then delivery is free! Sharjah/Ajman delivery costs 75 AED / $19.69; and Northern Emirates delivery costs 150 AED / $39.39 

When will my tree be delivered?

 We aim to deliver the trees between December 8-10. Once your booking is received and payment confirmed, our delivery partners will contact you to arrange a delivery time.

 How do I pay?

 We accept secure payments via PayPal. You don't need to have a PayPal account, you can register as a guest.

Shipping details

Please ensure to fill the state section (Dubai, Ajman, Northern Emirates or Sharjah)

 How do I keep my tree in good condition?

 Please see below for our Christmas Tree Care tips section for a host of top tips on maintaining your tree throughout the festive season.

 Can I track the progress of my tree?

Yes, you can! Click onto our Blog section for updates about where your tree is on its journey from Canada to the UAE. You can also follow us on Facebook at facebook.com/ChristmasTreesDubai and on Twitter at ChristmasTreesDubai

 

Christmas Tree Care

Remember, a Christmas tree is a living thing, look after it as carefully as you would a cut flower. Once your Christmas tree arrives, follow these suggestions to keep it fresh and safe throughout the festive season…

 1. If you buy your tree several days before you plan to set it up in your home, store the tree in its water-holding stand outdoors in the shade until you are ready to decorate. An area that provides protection from the wind and sun will help the tree retain its moisture.

 2. If you plan to store the tree for several days, make a straight cut across the bottom of the trunk about one inch from the end. This opens the tree stem so it can take in water. Store the tree upright and make sure the trunk is fully immersed in water.

 3. When you bring your tree into the house for decorating, make another fresh cut across the trunk about an inch from the original cut. Be sure to top up the water in your tree stand.

 4. Christmas trees are thirsty. They may ‘drink’ up to four litres of water per day, so be sure to check daily and supply fresh water as needed. If you allow the water level to drop below the bottom of the tree, a seal will form just as it does on a cut flower, and a new cut will be necessary for it to keep ‘drinking’.

 5. Keep your tree away from fireplaces, radiators, television sets and other sources of heat. For a longer-lasting tree, display away from direct sunlight to avoid moisture loss. Turn off the tree lights when you are not at home and before you retire at night.

 6. Avoid the use of combustible decorations. Check all electric lights and connections. Do not use lights with worn or frayed cords and never use lighted candles on a Christmas tree.

Following these care and precaution measures should ensure a fresh and healthy tree that stays fresh indoors for the whole of the Christmas period.

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